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Cookies Policy

Cookies Policy

At Grosvenor Casino, we use cookies to enhance your browsing experience and provide a seamless interaction with our platform. This Cookies Policy is designed to help you understand what cookies are, how they're used on our site, and the various types of cookies we employ.

What Are Cookies?

Cookies are small text files that web servers store in users' browsers to remember specific interactions or preferences during their visit to a website. These files typically contain a unique identifier code and are essential for enabling certain functionalities on websites.

Why Do We Use Cookies?

We use cookies primarily for three main purposes:

  • To improve your browsing experience: Cookies help our platform adapt to your device, browser type, and language settings.
  • For analytics and performance monitoring: Cookies collect data that helps us understand how users interact with our site, identifying areas of improvement, and enhancing overall user satisfaction.
  • To provide a personalized interaction: By using cookies, we can remember specific preferences or interactions you've had on our platform in the past.

Types of Cookies Used

We employ several types of cookies:

1. Essential CookiesThese are required for the proper functioning of our website and include cookies necessary to handle login sessions and user authentication.2. Session CookiesTemporary files that expire after your visit, used to maintain a session state while you're browsing our site.

3. Session-based persistent cookiesFiles used when we want some persistence but also have an expiration date tied in such a way with the browsers last activity. Some use of this is necessary for authentication.

4. Persistent CookiesUsed for functions like saving your preferences and login credentials to speed up future visits.

5. Functional cookies are created by our platform or other third-party software running on it to provide user-experience improvements, they usually contain more information than the former.6.\Analytics & Performance trackingTo gather data that could assist with website performance enhancements we set various types of analytics tools in place, such as Google Tag Manager

7. Preference and Language Settings CookiesWe collect cookies for settings including language or other localisation options you may want us to keep so this information can be used again on a next visit.

8.\Device Recognition and Login/Session continuity We use technologies like IP address and device fingerprinting in our web applications, which we could also use within the cookie technology itself9. Security-related CookiesThese cookies are primarily for authentication purposes or related to security features of our platform.

Browser Storage Technologies

Modern browsers employ several storage techniques:

  1. Session history (not as simple session)
  2. Browsing database cache
  3. Temporary data and more

Each one has its own particular use-case in the process of web application development, where it’s up to you which approach fits best.

Third-Party Integrations

We partner with third-party providers that may also set cookies for advertising purposes or analytics. These services are necessary for us to provide a comprehensive browsing experience and sometimes require permission from users before installation

Third party integrators might use different technologies for this purpose, often under their control; the only reason we would do it is if they were truly useful in improving our end-users' Grosvenor Casino experience.

Browser Cookie Controls & Clearing/Disabling Cookies

Most browsers offer advanced cookie controls that allow you to:

  • View and delete specific cookies
  • Block third-party tracking cookies
  • Enable or disable various types of cookies

To ensure optimal functionality on our site, we recommend accepting all necessary cookies. However, if you choose to block certain types of cookies, some features may not work as intended.

Clearing Cookies for Privacy Reasons

Clearing your browser's cache regularly is good practice for maintaining privacy. Most modern browsers allow users to clear or delete all stored cookies from their web application.

If you have enabled any kind of blocking mechanism (like the aforementioned third-party cookie blocker) we recommend taking care not to be using features that rely on them in combination with it.

What Happens When Cookies Are Disabled?

While our platform is designed to function properly even if certain types of cookies are blocked, there might still be limitations. Some functionalities may require specific cookies or technologies for smooth operation.

  • We've ensured compatibility for most essential features.
  • Certain advanced analytics and marketing tools won't work as intended without the appropriate permissions (and corresponding cookies being set).

However our primary focus is to provide you with a great user experience, regardless of your cookie preferences. If you encounter any issues while cookies are disabled, feel free to reach out via support email and we'll be happy to assist.

How Long Are Cookies Stored?

Depending on their type:

  • Session-based: Temporarily until the session ends
  • Persistent cookies: Expire based on individual cookie settings, ranging from days to years

Some third-party integrations may also set cookies with specific expiration dates.